Effective Assertiveness Skills

Assertiveness is a philosophy and a technique of communication. It involves getting a deeper understanding of just what goes on when we interact with others, particularly when there is an element of conflict present.

Assertive people:

• feel empowered. They do not feel that they are unjustly controlled by others
• have an aura of dignity and calmness in their dealing with other people
• are proactive – that is, they make things happen, and are not reactive, or always waiting to see how they will respond to the words and actions of others
• know their rights and responsibilities in dealing with others
• avoid apologetic dialogue or submissive language and tone
• are able to resist the aggressive, manipulative and passive ploys of other people.

A good definition of assertiveness in fact is:

“Getting what you want from others without infringing upon their rights.” 

This course will explore the whole subject of assertiveness and see whether this definition is a useful one.

Learning Objectives

By participating in this course you will be able to:

1. Recognize the characteristics of effective and ineffective assertive behaviour.
2. Identify any bad or less than effective habits you might have.
3. Understand the different circumstances in which assertive communication can work effectively.
4. Formulate a personal action plan for developing assertiveness skills.